FAQ

Accommodation & Rooms

What amenities are in the room?

In the room, we provide bath towels, face towels, dental kits, razors, basic skincare products for women, hairdryers, and more. In the shower building and villa bathrooms, we provide shampoo, conditioner, and body soap.
Room wear is available for free rental. Please request it at the front desk.

What amenities are available in the private sauna?

If your room includes a sauna, you are free to use it. For the wood-burning stove sauna, please purchase firewood separately if you wish to use it. Towels and various amenities are provided in each room. If you need additional towels, please request them at the front desk. Please use the provided sauna items (sandals, bucket for pouring water, aroma oils). Additionally, rental swimwear, sauna hats, sauna ponchos, and shisha are available for a fee, so please let us know if you wish to use them.

What time is check-in and check-out?

Check-in is from 3:00 PM, and check-out is by 10:00 AM. Please consult with us in advance for early arrivals or extensions.

My friend also has a reservation on the same day. Is it okay if we have dinner together?

Yes, you can enjoy dinner together.
Additionally, if you consult with us in advance, it is possible to arrange for adjacent rooms (please note that this may not be possible depending on room availability).
If you wish to do so, please contact us as soon as possible via our official LINE or by phone.

Reservations & Rates

Please tell me about the children’s fare.

Preschool children (not yet in school) … Free of charge
Meals, amenities, and bedding are not included for free stays.
If meals are required for your child, they will be provided at a separate child rate.
You may also bring your own food.
Elementary school students (1st to 6th grade) … Charged at child rate
Includes children’s meals and amenities.
Additional beds cannot be provided, but adult-sized sleeping bags are available for rent.
Please note that those in junior high school and above will be charged at the adult rate.

Please tell me about the cancellation policy.

5 days prior: 20%, 4 days prior: 30%, 3 days prior: 50%, 2 days prior: 60%, 1 day prior: 80%, same day: 100%, no-show: 100%.
※ If the number of guests decreases on the day, a cancellation fee of ¥5,000 per reduced guest will be charged.
However, in cases of bad weather such as typhoons or heavy snow where the facility cannot operate, no cancellation fee will be charged.

What are the payment methods?

Cash, credit cards, and major electronic money are accepted. Please make your payment at check-in.

Access & Check-in

Is there parking available?

Yes, we provide free parking on the premises. (No reservation required)

How do I get there by train?

■ Complimentary Shuttle Service (For Guests Only)
We offer a complimentary shuttle service from Nasushiobara Station for our staying guests.
If you wish to use this service, please make a reservation in advance by phone or through our official LINE.
※ Due to limited staff, the service operates once a day. Thank you for your understanding.

■ Rental Cars
There are several rental car companies around Nasushiobara Station. This option is recommended for those who wish to explore the natural surroundings freely.
※ We recommend making a reservation in advance through the official websites of each company.

■ Taxi
The distance from Nasushiobara Station to our facility is approximately 22 km (about 30 minutes by car). You can use a taxi directly from the taxi stand in front of the station.

■ Town Bus (From Kuroiso Station & Kurodahara Station)
The town bus of Nasu Town operates from Kuroiso Station and Kurodahara Station.
However, as the timetable and operation status may change irregularly, please ensure to check the latest information yourself before using the service.
Our facility cannot take responsibility for the operation of the town bus, so please be aware of this in advance.

Facilities & Services

Is there a BBQ facility?

Yes. If you are staying in a villa or classroom room, you can use the provided BBQ grill, table, chairs, and more. Bringing your own ingredients is also possible. Additionally, even guests staying without meals can use the BBQ grill rental service (for a fee).

About meals

Breakfast and dinner are provided, and ingredients will be given to you so you can enjoy them BBQ style. Please inform us in advance if you have any allergies.

Is Wi-Fi available?

Yes, you can use free Wi-Fi within the facility.

Is there a TV in the room?

We sincerely apologize, but our rooms do not have televisions. However, the villas are equipped with ceiling lights that have built-in projectors, allowing you to use services like YouTube and Netflix.

What are the opening hours for the gallery and gymnasium?

The usage varies as follows depending on your usage type.
■ Guests staying overnight (Villa, Classroom Room, Camp)
→ 8:00 AM to 9:00 PM *You can use it before check-in and after check-out.
■ Day-use guests
→ 10:00 AM to 5:00 PM

Sauna & Plans

Is a reservation required for the sauna?

Yes. The private saunas “CUBERU” and “REKKA” require advance reservations. The private saunas with rooms can be used without reservations.

What is a sauna party plan?

This plan allows you to enjoy a sauna, sauna meals, and drinks for up to 7 hours. It’s recommended for friends and groups.


What to Bring & Dress Code

Do I need a swimsuit?

When using the private sauna, we ask that you wear a swimsuit or sauna poncho. Rentals are also available.

Do I need to bring a towel?

We offer Orset rental, so you can use it even if you come empty-handed.

Families & Accessibility

Are service dogs allowed?

Yes, assistance dogs for people with physical disabilities (guide dogs, service dogs, and hearing dogs) are allowed to accompany you in accordance with the law. You may be asked to present a certification.

Is it wheelchair accessible?

We apologize, but our facility is not fully barrier-free.
There are some steps and unpaved areas, which may cause inconvenience for wheelchair users. We recommend visiting with someone who can provide assistance. We kindly ask for your understanding.

Is it okay to bring small children?

Yes, you are welcome here. We also have children’s tableware available, so please feel free to visit us with peace of mind.

Rainy-Day, Seasonal & Weather Guidance

Can you enjoy it even on rainy days?

Yes. We have indoor galleries, gymnasiums, and reading spaces, providing a comfortable environment even on rainy days.

Is it available in winter?

Yes, we are open year-round. However, please be cautious of traffic conditions during snowfall.

Other Questions

Is there a smoking area?

Yes, there is. Please use the designated smoking area.

Is group use possible?

Yes, we also accommodate group bookings.
We welcome groups of family and friends, as well as exclusive bookings for training, camps, and events. We will suggest the best plan according to the number of people and purpose of use, so please contact us in advance through the inquiry form.

Can it be used for filming?

Yes, you can use the facility for photography purposes.
However, for commercial shoots or those involving large equipment, prior application and approval are required. We will review the details and coordinate the shooting date and location. For personal commemorative photos or photos for social media, please enjoy within a range that does not disturb other guests.

Regarding pet accompaniment

【Villa/Classroom Room】We apologize, but our facility does not have rooms that accommodate pets. However, guide dogs, service dogs, and hearing dogs as defined by the Assistance Dogs Act are allowed. When using the facility, you may be asked to present a certification for your assistance dog.
【Campsite】There is a pet-exclusive area with a dog run, so you can enjoy your time with your pet. Please check the reservation site for pricing details.

Is day-use available?

Yes, day trips are also available.
[Gallery Ticket (includes 1 drink)] *No reservation required
You can enjoy the art gallery, café, gymnasium, outdoor trampoline, and the library “Paradive Books.”

[Private Sauna (CUBERU/REKKA)] *Reservation required
In addition to using the sauna, you can also enjoy the gallery, café, gymnasium, trampoline, and Paradive Books.

[Sauna Party Plan] *Reservation required
This comprehensive plan includes a 7-hour private sauna experience, sauna meals, unlimited drinks, and access to the gallery and various activities.
All options require advance reservations, so please apply through the official website if interested.

Do I need a reservation for the seasonal harvest experience?

No reservation is required.
However, the types and amounts of vegetables available for harvesting vary depending on the season and weather, so we recommend checking the situation in advance.
<Usage Fees>
Guests staying in a villa or classroom room: Free
Guests using the camp or visiting for the day: 1,000 yen per group (tax included)
* The harvesting experience is conducted per group, and there is a limit on the amount that can be harvested.
* The harvesting experience is scheduled to start at 16:00. Please check with the staff on the day as it may change due to weather conditions.

Is it possible to rent out the facility for an event?

Yes, we also offer the option to rent out the entire facility.
It can be used for various purposes such as corporate training, sauna events, art projects, filming, and weddings.
We will make proposals based on your desired schedule, content, number of people, etc., so please feel free to contact us through the inquiry form or our official LINE for consultation.